International distributors: We are proud to have worldwide partners helping to distribute our product around the world. If you would like to purchase for your retail store or personal order locally in your region please contact our friends below.
Sweden, Denmark, Norway http://www.problemsolver.rocks/
South Korea http://theholdshop.com/
International shipping. We ship worldwide, if you cant find what you are looking for from one of our international partners above we will get you set up. If you are not able to find a shipping quote below please contact email@example.com and we will get a quote for you.
Canada Europe Asia Mexico/South America
Clothes or bags $10-$15 $10-$15 $15 $15
Spot pad, Half or briefcase pad $25 $35 $45 $25
Full, Simple pad or Blubber pad $45 $50 $65 $50
Full pad or simple with half or briefcase pad $50 $65 $75 $65
Big pads $60 $165 $225 *email for quote
*Please note recipient will be responsible for the small import fee individual countries may or may not place on imports, we are not able to calculate these from USA.
Expedited Shipping? Domestic USA Customers may choose expedited shipping as a delivery option at checkout. This expedited shipping fee covers priority next business day sewing/production time (instead of 1- 1.5 weeks) - your order will sew and ship next business day! We ship expedited Bags Priority Mail and expedited Pads Fedex Express air saver. If you have a extreme rush please email firstname.lastname@example.org with your address for overnight shipping quote. Expedited shipping not available for custom designs.
What will my ORGANIC Gear look like? ORGANIC Climbing Products in which you can choose colors are made one of a kind by recycling our cutting scraps in your choice of colors to build your items multi color arrangement. If you have small stylistic requests (For example like the look of corner accents, parallel vertical lines, just accents in one corner etc) Please note these in the notes section of your order when paying. We will do our best to use our recycled fabric pieces to go for that general style. Please note we are not able to guarantee designs without custom charges.
How do I request a custom design on my pad? Please email email@example.com with the pad model you would like, your shipping address and a jpeg or pdf sketch or mock up clearly detailing color requests as well as specific measurements if they are important to the design. We will take a look and be sure it is able to be made as a crash pad, and if so we will get a quote on the custom sewing charges for your order emailed back to you.
What is your return policy? At Organic, we stand behind the quality of our craftsmanship 100%. If you ever encounter a quality issue with the sewing of your gear please contact us immediately and we will fix it right away. Our gear is hand made by real humans and humans, no matter how perfect, from time to time make mistakes and we accept that and gladly fix our mistakes : ) Please note since many of our items are custom made to order we are not able to accept returns do to changes of mind in color choice or layout once an order has been sewn.
We will return or exchange unworn and unwashed clothing items for a refund of the product cost or exchange for corrected size within 30 days of purchase. We do not charge a restocking fee only return shipping for exchanges ($8 for USA orders) which you can pay with cash or check in return package or by credit card. Items must be received in NEW, UNWORN, UNWASHED resalable condition or will not qualify for return/exchange service. To make an exchange please email firstname.lastname@example.org with your order number and exchange size requested. We will provide you a return authorization number This must be included with the shipment so we can identify your order and exchange request. Please insure your return package an ship with delivery tracking, we are not able to accept responsibility for unidentifiable packages shipped without return authorization number, or packages lost while in transit to our location.
PLEASE NOTE ALL SALES FINAL ON ANY SALE/Closeout Products no returns accepted on sale items.
Even the highest quality gear will eventually wear out (it's protecting your from the abuse its taking) So we are not able to warranty normal wear and tear but we are happy to repair wear and tear at a reasonable charge. Because each piece of gear is hand made special to your order to your specifications, we are not able to accept returns based on changing of your mind after your get the product, dissatisfaction with colors or designs or unexpected life changes of customer. The item was sewn to your special color request and we are not able to resell to others. If you have a special design in mind please email for custom pricing as detailed above.
How long will my order take? All of our gear is made to order per your color request. After you order we will begin cutting and sewing at once, standard orders cut and sew in 1-1.5 weeks from date of payment. If you are need of the item quicker please send us an email to email@example.com and we can get a quote for expedited shipping for you right away. Please note CUSTOM orders can take up to 6-8 weeks for sewing we will provide timeline during initial quote.
Do you ship internationally? We ship worldwide every day and love to do so. We can ship most items at a very reasonable rate anywhere in the world. We also have distributors that you can order from in many parts of the world. Please contact firstname.lastname@example.org with the products you are interested in and your shipping address and we can get a shipping quote for you.
Can I visit your Workshop? We are happy to show customers around our workshop so if you would like to pick up an order please let us know in your order and we can contact you to arrange pick up. We request all drop ins are made by appointment only as we are a sewing workshop and do not have a retail store with pre made products.
Can I purchase replacement foam for my ORGANIC pad? Of course! We want your pad to last many many years of happy climbing so if you would like to stiffen up a aging pad please email email@example.com with your pad model/s and we can assist you with a quote on your foam needs. Please note we cut our foam to our pad sizes so are not able to offer foam for other brands of pads at this time.
Where do you build your gear? We build all of our hard goods in our workshop in the mountains of Central Pennsylvania. We also partner with friends we have made over the years that run specialized workshops in Colorado, California and Minnesota to help us with clothing or certain items we can produce at a higher quality in their specialized workshops.
Where do you source your materials? We purchase USA made Cordura Brand nylons for our gear. This is made in the USA a short distance from our east coast workshop. Small percentages of our materials may be imported when there is not a USA source available.
How do I become a retailer of ORGANIC Climbing Products? Please email firstname.lastname@example.org with details of your retail establishment and we will get right back to you with info on products we have available for retailing in stores.