Frequently Asked Questions
What will my ORGANIC gear look like?
ORGANIC Climbing Products in which you can choose colors are made one of a kind by recycling our cutting scraps in your choice of colors to build your items multi color arrangement, this allows us to offer unique artistic hand made items, recycle our fabric scraps and ensures production flow and economics for customer. Please note we are not able to guarantee designs without custom charges and email communication prior to placing order. Here is a handy video showing how our process works. https://vimeo.com/244065791
All of our gear is made to order per your color request. After you order we will begin cutting and sewing at once, standard orders cut and sew in 3-5 business days (we work a 4 day work week so M-Th are business days) in most case from date of payment. If you are need of the item quicker please send us an email to:
and we can get a quote for expedited shipping for you right away. Please note CUSTOM Design orders can take up to 6-8 weeks for sewing we will provide timeline during initial quote.
Color Swatches and Color Matching?
We do the very best we can to display the colors available in our online color tiles. Please note however that these can vary slightly by computer screen and we do not guarantee their accuracy on screens so please use them for general color guidance only. Unlike graphic design on computers or Paint, Heavy duty Textiles are not an exact science and while our Cordura Nylon Suppliers are the best in the business each dye lot (batch of fabric they make) can vary slightly. As the months and years go by we purchase many thousands of yards of fabric from our suppliers and it can vary slightly in shade due to fabric mill production variances. While it is to their tolerance it may not be 100 percent identical to a batch months or years ago. PLEASE NOTE THIS MEANS that if you are trying to match the exact colors of a previous piece of custom gear we made for you, this means that the colors may not be exact same if they were not cut from same roll (ie ordered at same time in same order together) While gear gets dirty and faded and its hard to tell anyway we like to let people know as we have had some folks disappointed in not getting exact matches over the years. Our goal is to make the most durable products possible and slight variance in color will in no way affect the quality or durability of the product.
What is your return policy?
Do you ship internationally?
We ship worldwide every day and love to do so. We can ship most items at a very reasonable rate anywhere in the world through our website. We also have distributors that you can order from in many parts of the world. Please note Some countries will have a duty or tax on delivery, this in not included in the shipping price paid on our website. We are not able to pay this from USA so if your country charges duties they will do that locally. We are happy to provide a quote on those for you if you email us. You are able to quote shipping prior to payment through our site if you continue to the payments page on our shopping cart (you do not need to pay to see estimated shipping : )
What is my package is lost, stolen or damaged in transit?
We are a small independent business with a goal to offer the highest quality, custom made products at as fair of a price as possible to our wonderful customers. So we can keep our prices as fair as possible we do not build into our margin extra mark up / revenue for lost or damaged package replacement.
If loss or damage in transit is a concern for your shipment please select SHIPMENT PROTECTION option in your shipping choice at checkout, with this service we can assist with lost or damaged packages while in transit.
Please note if you DO NOT select shipping with Shipment protection We are not responsible for shipment once they have left our workshop and show a acceptance scan by our shipping partners. If you de select choosing the shipment protection at checkout, ORGANIC Climbing LLC will not be liable for replacement, refund on any lost or damaged packages while in transit.
For shipments with Fedex, photo proof of delivery in the tracking is provided and serves to document completed delivery of your order. USPS utilizes GPS data to show delivery location. Once delivered is shown in Fedex Photo log, or USPS tracking at correct address, ORGANIC Climbing LLC, FEDEX and USPS are not liable for stolen packaged. Please contact your rental or homeowners insurance policy for reimbursement as once it is delivered to ones property it can often be claimed as stolen property on your policy by many insurers.
Can I visit your Workshop?
We are happy to show customers around our workshop so if you would like to pick up an order please let us know in your order and we can contact you to arrange pick up. We request all drop ins are made by appointment only as we are a sewing workshop and do not have a retail store with pre made products.
Can I purchase replacement foam for my ORGANIC pad?
Of course! We want your pad to last many many years of happy climbing please find our replacement foam and many other replacement parts linked below to make sure your pad has a long, field repairable life.
Foam: https://organicclimbing.com/products/replacement-foam
Plastic Buckles: https://organicclimbing.com/products/replacement-plastic-buckles
Metal Buckles: https://organicclimbing.com/products/metal-buckles
Shoulder Straps: https://organicclimbing.com/products/shoulder-strap-replacement
We build all of our hard goods in our workshop in the mountains of Central Pennsylvania. We also partner with friends we have made over the years that run specialized workshops in Colorado, California and Minnesota to help us with clothing or certain items we can produce at a higher quality in their specialized workshops.
Where do you source your materials?
We purchase USA made Cordura Brand nylons for our gear. This is made in the USA a short distance from our east coast workshop. Small percentages of our materials may be imported when there is not a USA source available.
How do I become a retailer of ORGANIC Climbing Products?
Please email info@organicclimbing.com with details of your retail establishment and we will get right back to you with info on products we have available for retailing in stores.
How do I set my Backcountry pad suspension system up on my pad?