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Return Policy

Return Policy

At Organic, we stand behind the quality of our craftsmanship 100%. If you ever encounter a quality issue with the sewing of your gear please contact us immediately and we will fix it right away. Our gear is hand made by real humans and humans, no matter how perfect, from time to time make mistakes and we accept that and will gladly fix our mistakes : )
    
Clearance Items/ Sale Items
We do not offer any returns on clearance or sale items. 
  
Custom Gear
Any bag, pad, or item that you have picked colors for is not eligible to be returned. 
  
Clothing and Stock Gear
We will return or exchange for a different size unworn and unwashed clothing items for a refund of the product cost or exchange for corrected size  within 30 days of purchase. 
We do not charge a restocking fee.
However, the buyer/ customer are responsible for any return shipping. Items must be received in NEW, UNWORN, UNWASHED resalable condition or will not qualify for return/exchange service.
Please note because we are a small family owned company we are not able to offer free shipping on returns.
 
To make clothing exchange:
1- Please email orders@organicclimbing.com with your order number and exchange size requested.
2- Once we receive your email we will provide you with a return authorization number. This must be included with the shipment so we can identify your order and exchange request. Please insure your return package and ship with delivery tracking, we are not able to accept responsibility for unidentifiable packages shipped without return authorization number, or packages lost while in transit to our location.
 
3. Customer/ Buyer is responsible for paying return shipping fees.
Worn Out Gear
Even the highest quality gear will eventually wear out (it's protecting your from the abuse its taking) So we are not able to warranty normal wear and tear but we are happy to repair wear and tear at a reasonable charge. Because each piece of gear is hand made special to your order to your specifications, we are not able to accept returns based on changing of your mind after your get the product, dissatisfaction with colors or designs or unexpected life changes of customer. The item was sewn to your special color request and we are not able to resell to others. If you have a special design in mind please email for custom pricing as detailed above.