We ship with Fedex and USPS, Depending on package and delivery location. If you have delivery issues with either of these carriers please let us know prior to ordering so we can assist in making sure all the info needed for a safe and secure delivery is included with your shipment label.
Domestic USA Customers may choose expedited shipping as a delivery option at checkout. This expedited shipping fee covers priority next business day sewing/production time (instead of 1- 1.5 weeks) - your order will sew and ship next business day! We ship expedited Bags Priority Mail and expedited Full and Simple Pads either USPS Priority mail, Fedex Ground (whatever gets it to your shipping zone the fastest for ya). Please note due to their huge size Big pads are not able to ship with USPS Priority mail or Fedex Express so we will ship the order next day and ship Ground.
If you have a extreme rush please email firstname.lastname@example.org with your address for overnight shipping quote. Expedited shipping not available for custom designs.
We ship worldwide, if you can't find what you are looking for from one of our international partners above we will get you set up. Our website is set up to provide shipping quotes at the checkout page when you order (Before you input payment info) If you are not able to find a shipping quote below please contact email@example.com and we will get a quote for you. Please note with Covid pandemic shipping is an ever evolving beast and our shipping methods and prices can change over the week depending on local Postal Service or Fedex decisions in your specific country, we promise we are doing the very best we can from our side but like all shipments once its handed over to the carrier it is ultimately their responsibility to deliver and delays that may occur, we ask for your understanding are not the fault of our independent family business and rather the shipping carrier. THANKS : )
*Please note recipient will be responsible for the small import fee individual countries may or may not place on imports, we are not able to calculate these from USA.
Lost or damaged packages
We are a small independent business with a goal to offer the highest quality, custom made products at as fair of a price as possible to our wonderful customers. So we can keep our prices as fair as possible we do not build into our margin extra revenue for lost or stolen packages and if this is a concern for your shipment please do not de select shipping protection option at checkout. We are not responsible for lost, missing, miss delivered or stolen packages once they have left our workshop and show a acceptance scan by our shipping partners unless you select the shipment protection option with shipping at checkout. If you de select choosing the shipment protection at checkout, ORGANIC Climbing LLC will not be liable for replacement, refund, on lost, damaged or stolen packages. Thank You.